If you’re committed to providing exceptional service to council tenants and leading in enhancing customer experience, I invite you to read this through.
Brighton City, UK
Visa Sponsorship Available.
£30,151 – £34,723.
About the Company
“We’re seeking a Team Leader to oversee a group of Housing advisers responsible for managing extensive tenant inquiries across various communication channels. This role involves ensuring service excellence and continuous improvement initiatives, aligning with tenants’ needs and the council’s goal of getting things right on the first attempt.”
For informal inquiries about this role, please contact Stephen Wraige, Housing Customer Services Manager, at [email protected] or 07827 880755.
Roles & Responsibilities
Team Leaders play a pivotal role in managing the Housing Customer Service team, focusing on achieving an 80% resolution rate at the initial point of contact through telephone, email, web, and social media, with in-person interactions returning soon. They also support adviser training and oversee service campaigns, such as benefit advice for residents. Additionally, Team Leaders manage the car park and garage services, including income collection, and oversee various landlord functions.
To apply, please carefully review the information on the “Apply for a job at the council” pages on brighton-hove.gov.uk. You’ll need to upload your CV and respond to shortlisting questions as a part of your application. These questions are crucial in the selection process, determining if you meet the role’s essential requirements as outlined in the person specification and whether you’ll be considered for an interview. To enhance your chances of success, read our guidance on CV preparation and shortlisting questions before beginning your application.
This is an exciting moment to become a part of the Housing Management Service as we adapt to the new Social Housing Regulations Act, which reshapes how social landlords provide services and interact with tenants.