CDG10 is looking to appoint a talented, dynamic and dedicated Service Manager to our team within Neurosurgery. We and our clinical teams have ambitious goals for the coming years both to recover and enhance our core service delivery, and to continue to grow our specialist services both regionally and nationally.
Band 6 Service Manager.
Birmingham, United Kingdom
£35392.00 to £42618.00 Yearly
Roles & Responsibilities
The Neurosurgery Service Manager will be able to develop and maintain excellent working relationships with patients and colleagues, whilst working under pressure. They will be adept at analysing and solving problems with appropriate escalation as required. They will have strong operational and organisational skills and experience and will be confident in upholding the Trust values in ensuring:
- That the department strives to make the best use of available resources including staffing, outpatient and theatre facilities.
- That staff and patients are treated with kindness, compassion and respect at all times.
That neurosurgery adheres to key performance standards such as referral to treatment and cancer performance targets.
- That the neurosurgery Patient Targeting List is monitored and managed on a daily basis.
- That there are well described patient pathways from referral to discharge.
- That staff are well trained and follow these pathways, ensuring an equitable and excellent patient experience.
- Educated to degree level or equivalent
- Experience of further academic/personal development
- Understanding of range of work practices, majority non-routine with intermediate level of theoretical knowledge
- Minimum of 1 years operational management experience in the NHS
- Experience of working within a NHS environment working with clinicians and other health care professionals at all levels of the organisation
- HR — day to day supervision/management of staff and delivers training on a range of subjects.
Evidence of managing service/organisational change.
- Evidence of experience in risk management and service improvement.
- Evidence of innovation in managerial and service terms.
- Experience of delivering cost improvement programmes.
- Evidence of developing team / others.
- Evidence of managing staff groups
- Evidence of project work within the NHS
- Evidence of good written and oral presentation skills
- Experience of working in a surgical specialty
- Leadership ability.
- Composed and resilient.
- Ability to delegate and work through others
- Ability to influence and negotiate with all grades of staff.
- Communication and presentational ability.
- Ability to manage conflict in a constructive manner.
- IT skills in use of Word, Excel, e-mail, power point and Patient Administration Systems.
- Analytical Ability — proven analysis of business performance information, ability to make decision on meeting business targets, highlighting performance information, ability to investigate and resolve issues (e.g. operational processes).
- Negotiation, coaching, facilitation and leadership skills.
- Communication with ability to receive and provide complex information with ability to persuade, motivate and negotiate.
- Ability to propose changes to practice in own area and other areas and implement policies in own area.
- Planning and organising activities which require formulation, adjustment and co-ordination with other professionals within the organisation.
- To work on your own initiative within broad occupational policies.
- Budget analysis and management.
- Good communication and influencing skills including the ability to establish and maintain positive working relationships with colleagues at all levels of the organisation.
- Excellent verbal and written communication skills.
- Ability to understand complex issues, problem solve and propose solutions.
- A commitment to improving patient
- Knowledge of UHB systems: Allocate, Oceano, Clinical Portal , Sage.
- Project management skills
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